Cargotek's agents read your shared mailbox, sort every email and do the work — draft the quote, book the shipment, answer "where's my freight?" — then hand it to your team in one queue with the reply ready.
Hi, can you quote 4 pallets, 48x40x50, about 1,800 lb total, ready Thursday…
Hi Tom — 4 pallets Boise, ID to Salt Lake City, UT, ready Thursday: $412.50 all-in. Shall I book it?
Open quoteRate requests come back priced on your rate table, reply included.
A BOL in an email becomes a shipment with a tracking number.
Status replies drafted from the same updates your customers see.
Read-only access to one mailbox; nothing is ever sent for you.
The repetitive emails that bury a freight desk all look alike. Cargotek's agents handle them the way your team would, and leave the judgement calls to people.
Point Cargotek at quotes@ or ops@ in Microsoft 365. Your admin limits it to that one mailbox, read-only — Cargotek never sees anyone else's mail and never sends, moves or deletes a message.
Each new conversation is read and labelled: a quote request, a booking, a tracking question, or noise like newsletters and auto-replies, which are left alone.
Quotes get drafted and priced, bookings become shipments, tracking questions get an answer — all in one queue your team works from, with a reply ready to copy into Outlook.
The agent reads the lane and the freight, finds the customer, and prices it on their rate table.
A BOL attached or the details in the email — the agent books it for the sender's company and hands you the link.
The agent looks up the shipment and drafts the answer from the same updates your customers already see.
Cargotek connects with Microsoft's own app permissions — no passwords, no stored secrets — and stops reading mail the moment Microsoft grants it anything beyond that one mailbox.
Connect your quotes@ mailbox and watch the agents work a day of real email with your team on a call.